Last Updated: 21 September 2026
This policy is designed to be fair and reasonable, ensuring that customers feel secure in their transactions with WAAPPER, while also protecting WAAPPER from potential abuse of the refund process.
1. Trial Period
WAAPPER may offer a free trial period to new users, during which users can explore the features and services made available under the applicable trial plan. Where no payment method is required to start the trial, users will not be charged during the trial period. If a user is not satisfied with the Services, they may cancel the trial before it ends and will not be charged for a paid subscription.
2. Subscription Services
Following the free trial, if a user subscribes to any of WAAPPER’s paid services, the user is generally not eligible to receive a refund for the subscription period already purchased. The free trial, where offered, is provided so that users can evaluate the Services before subscribing. Users may cancel their subscription at any time to prevent renewal for the next billing cycle. Cancellation does not ordinarily result in a refund for the remaining portion of the current billing period.
3. Non-Refundable Services
WAAPPER services and charges, including subscription plans, communication or campaign credits, add-ons, third-party service charges, integrations, and one-time setup or development services, are generally non-refundable due to the nature of the Services and costs incurred by WAAPPER to provide them. Any third-party charges paid or incurred on behalf of a customer may also be non-refundable, subject to the applicable third party’s policies.
4. Technical Issues
If a user experiences continuous technical issues that materially prevent them from using the Services effectively, and the issue is verified by WAAPPER’s support team, WAAPPER may consider a partial or full refund or other appropriate resolution at its discretion, depending on the circumstances and extent of the issue.
5. Unauthorized Charges
In the case of an unauthorized or fraudulent charge, users should contact WAAPPER as soon as possible. If the claim is verified after appropriate review, WAAPPER may issue a full refund or take other appropriate corrective action.
6. Cancellation Policy
A user may cancel their subscription at any time. Unless otherwise stated in the applicable order, plan, or agreement, cancellation will generally become effective at the end of the current billing cycle. Users will ordinarily not receive a refund for the unused portion of the current subscription period, except where WAAPPER approves an exception or applicable law requires otherwise. Cancellation of a subscription does not automatically cancel separate third-party services or charges that may have been purchased independently.
7. Contact and Support
For refund-related questions or concerns, users are encouraged to contact WAAPPER support. WAAPPER will review refund requests and provide assistance based on the circumstances, applicable plan or service terms, and applicable law.
8. Refund Process
To request a refund, users should contact WAAPPER at:
Email: sales@waapper.com
Phone / WhatsApp: +91 9196199565
Website: waapper.com
The request should include relevant transaction details, such as the account or registered contact information, transaction or payment reference, date of payment, amount paid, and a clear explanation of the reason for the refund request. WAAPPER may request additional information to verify the transaction and assess the request.
9. Policy Amendments
WAAPPER reserves the right to modify this Refund Policy from time to time. Changes will become effective when the updated policy is posted through the appropriate WAAPPER website or service channels, unless a different effective date is stated in the updated policy.
10. Legal Compliance
This Refund Policy is intended to operate in accordance with applicable laws and regulations. Nothing in this policy is intended to limit any non-waivable consumer or statutory rights that may apply to a user. Users are also encouraged to review WAAPPER’s Terms of Service and Privacy Policy for a comprehensive understanding of their rights and obligations.