Last Updated: 21 September 2026
1. Introduction
WAAPPER (“WAAPPER,” “we,” “us,” or “our”) respects your privacy and is committed to protecting personal information processed through our website, software, applications, dashboards, APIs, integrations, communication tools, and related services (collectively, the “Services”). This Privacy Policy explains what information we collect, why we collect it, how we use and share it, how long we retain it, and the choices and rights available to you.
2. Information We Collect
We may collect information you provide directly when you create an account, use the Services, contact us, request support, configure campaigns, connect third-party platforms, make payments, or otherwise interact with WAAPPER.
3. Account and Business Information
Depending on how you use the Services, we may collect your name, business or organization name, email address, phone number, job title or role, username, account credentials, billing information, business address, website information, customer-support communications, and other information you voluntarily provide.
4. Customer and Campaign Data
If you use WAAPPER to manage customer communications, campaigns, audiences, product promotions, analytics, or related business activities, you may submit or connect information about your customers or other contacts. This may include names, phone numbers, email addresses, customer identifiers, transaction or engagement information, message-related information, campaign data, and other information that you choose to process through the Services. You are responsible for ensuring that you have an appropriate legal basis, permissions, notices, and consents required to collect and process such information and to use WAAPPER for those purposes.
5. Payment Information
Where you purchase paid Services, payment transactions may be processed by third-party payment service providers. WAAPPER may receive limited transaction-related information such as payment status, transaction identifiers, billing details, or subscription information. Full payment-card information may be handled directly by the applicable payment provider rather than stored by WAAPPER, depending on the payment integration used.
6. Information Collected Automatically
When you access or use the Services, we may automatically collect information such as IP address, browser type, device type, operating system, referring URLs, pages or screens viewed, access times, approximate location derived from IP address, interaction information, diagnostic information, and other technical or usage data.
7. Cookies and Similar Technologies
We may use cookies, local storage, pixels, SDKs, tags, and similar technologies to authenticate users, maintain sessions, remember preferences, improve functionality, understand usage, protect the Services, and measure performance. You may be able to control certain cookies through your browser or device settings, although disabling some technologies may affect functionality.
8. Information From Third Parties
We may receive information from third-party services that you connect to WAAPPER, such as business, advertising, commerce, communication, analytics, payment, or customer-management platforms. The information we receive depends on the permissions and configuration you authorize.
9. How We Use Information
We may use information to: provide, operate, maintain, and improve the Services; create and administer accounts; process subscriptions, billing, and payments; provide customer support and respond to requests; send service, security, administrative, and transactional communications; provide campaign, audience, analytics, reporting, and automation functionality; personalize and improve the user experience; monitor performance, diagnose errors, and maintain reliability; detect, prevent, and investigate fraud, abuse, security incidents, and unauthorized activity; comply with applicable laws and legal obligations; and protect our rights, users, systems, and property.
10. Legal Bases for Processing
Where applicable law requires a legal basis for processing personal information, we may rely on consent, performance of a contract, compliance with legal obligations, legitimate interests, or another lawful basis recognized by applicable law. The appropriate legal basis depends on the context and the type of processing.
11. Sharing of Information
We may share information with service providers and processors that help us operate the Services, including hosting, infrastructure, analytics, customer support, security, communications, payment, and other technology providers. We may also share information when necessary to comply with law, respond to lawful requests, protect rights and safety, prevent fraud or abuse, or support a corporate transaction such as a merger, acquisition, financing, reorganization, or sale of assets. We do not treat customer data as our own independent marketing database merely because it is processed through WAAPPER.
12. Third-Party Platforms and Integrations
WAAPPER may integrate with third-party platforms. When you connect such a platform, information may be exchanged according to your configuration, the permissions you grant, the third party’s terms, and its privacy policy. WAAPPER is not responsible for the privacy practices of independent third-party services.
13. Data Retention
We retain information for as long as reasonably necessary to provide the Services, maintain business and transaction records, comply with legal obligations, resolve disputes, enforce agreements, prevent abuse, and protect our legitimate interests. Specific retention periods may vary depending on the type of information, the purpose of processing, account status, contractual requirements, and applicable law.
14. Data Security
We use reasonable administrative, technical, and organizational safeguards designed to protect information against unauthorized access, alteration, disclosure, loss, or destruction. However, no internet transmission, storage system, or security measure can be guaranteed to be completely secure.
15. Data Breach and Security Incidents
If we determine that a security incident requires notification under applicable law, we will take steps required by that law, which may include notifying affected users, customers, regulators, or other authorities.
16. Children’s Privacy
The Services are intended for businesses and users who are legally permitted to use them. We do not knowingly collect personal information directly from children where prohibited by applicable law. If you believe a child has provided personal information to us inappropriately, please contact us so that we can review and take appropriate action.
17. Your Privacy Rights
Depending on your location and applicable law, you may have rights relating to your personal information, including rights to access, correction, deletion, restriction, objection, withdrawal of consent, data portability, or information about processing. The availability and scope of these rights vary by jurisdiction and circumstances.
18. India – Digital Personal Data Protection Framework
For individuals and processing activities governed by Indian data-protection law, WAAPPER will process digital personal data in accordance with applicable requirements, including the Digital Personal Data Protection Act, 2023 and applicable rules and notifications as they come into force. Requests concerning access, correction, deletion, consent withdrawal, or other applicable rights may be submitted through our contact details below.
19. Marketing Communications
Where permitted by law, we may send information about WAAPPER, product updates, features, events, or offers. You may opt out of promotional communications by using the unsubscribe mechanism provided in the communication or by contacting us. We may continue to send essential service, security, transactional, or administrative communications.
20. Account Information
You may request correction or updating of certain account information through available account settings or by contacting us. We may retain certain information when required for legal, security, fraud-prevention, dispute-resolution, or legitimate business purposes.
21. Do Not Track
Some browsers provide “Do Not Track” signals. Because there is not a universally accepted technical standard for responding to such signals, WAAPPER may not respond to all browser-based DNT settings unless required by applicable law.
22. International Data Processing
Depending on our infrastructure, service providers, and integrations, information may be processed in countries other than the country in which you are located. Where required, we will use appropriate safeguards or mechanisms for cross-border data transfers under applicable law.
23. Third-Party Websites
The Services may contain links to third-party websites or services. This Privacy Policy does not apply to independent third-party websites, products, or services. We encourage you to review their privacy policies before providing personal information.
24. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our Services, legal requirements, technology, or business practices. We will post the updated version through appropriate WAAPPER channels and update the “Last Updated” date. Where required by law, we will provide additional notice or obtain consent.
25. Contact Us
For privacy questions, requests, or concerns, please contact WAAPPER:
Email: sales@waapper.com
Phone / WhatsApp: +91 9196199565
Website: waapper.com
When submitting a privacy request, please provide enough information for us to identify your account or request. We may need to verify your identity before fulfilling certain requests.
26. Legal Review and Jurisdiction-Specific Rights
This Privacy Policy is intended as a general privacy notice and may not describe every right or obligation that applies in every jurisdiction. Additional notices, contractual terms, data-processing agreements, or jurisdiction-specific disclosures may apply depending on the WAAPPER service, customer relationship, and location of the data subject.